Storage Creekmouth Terms and Conditions

Introduction

These Terms and Conditions govern the provision of storage and associated services, including collection, removal, and delivery services, by Storage Creekmouth to its customers. By making a booking, using our storage facilities, or instructing us to carry out any related services, you agree to be bound by these Terms and Conditions.

These terms apply to consumer customers and business customers within the United Kingdom. Additional written terms may apply to specific contracts or quotations; in the event of conflict, those written terms will prevail over these standard Terms and Conditions to the extent of any inconsistency.

Definitions

In these Terms and Conditions, the following expressions have the following meanings:

Agreement means the contract between you and Storage Creekmouth comprising these Terms and Conditions and any written quotation or service confirmation issued by us.

Services means any storage, collection, removal, delivery, packing, loading, unloading, or related service provided by Storage Creekmouth.

Storage Facility means any premises, container, unit, or area used by us to store your goods.

Goods means the items that you deliver to, or ask us to collect and store at, the Storage Facility or that we handle as part of any removal or delivery service.

You means the customer, being the person, firm, or company who requests the Services and is named in our booking or service confirmation.

We, us, our means Storage Creekmouth.

Booking Process

You may request a quotation for our Services by contacting us and providing accurate and complete information regarding the Goods, collection and delivery addresses, access conditions, dates, times, and any special requirements. Quotations are based on the information you supply and on our current rates at the time of quotation.

A quotation does not constitute a binding offer until it is confirmed by us in writing as a booking confirmation. We reserve the right to revise or withdraw any quotation where information provided is incorrect, incomplete, or has materially changed, or where there is an obvious error in the quotation.

Your booking is accepted and the Agreement is formed only when you receive confirmation from us that your booking has been accepted. We may refuse any booking at our absolute discretion, including where we reasonably believe we cannot carry out the Services safely, lawfully, or within the requested timescale.

You are responsible for ensuring that all details in the booking confirmation are correct and for informing us promptly of any changes. Changes requested after a booking is confirmed may result in additional charges and may be subject to availability.

Service Scope and Customer Responsibilities

We will provide the Services with reasonable care and skill and in accordance with the terms of the Agreement. Time for performance is not of the essence, and any dates or times given for collection, delivery, or completion are estimates only, subject to traffic, access, weather, and other factors outside our reasonable control.

You must ensure that adequate access is available at all relevant addresses for our vehicles and personnel. You are responsible for obtaining and paying for any parking permits, permissions, or access arrangements required for us to carry out the Services. If access is restricted or inadequate, additional charges may apply or we may be unable to complete the Services as planned.

You must ensure that the Goods are suitably packed, labelled, and prepared for storage or removal, unless packing services have been expressly included in the Agreement. Fragile or high value items should be appropriately protected, and any special handling requirements must be notified to us in advance.

You are responsible for ensuring that the Goods do not include any items that are prohibited under these Terms and Conditions, including hazardous materials, illegal items, perishable goods, or waste. We reserve the right to refuse to handle or store any Goods that we reasonably consider to be unsafe, illegal, or unsuitable.

Prohibited and Restricted Items

You must not store or request us to handle any Goods that are explosive, flammable, corrosive, toxic, radioactive, or otherwise hazardous. This includes but is not limited to fuels, gas cylinders, fireworks, chemicals, paint, solvents, and aerosols, unless we have expressly agreed in writing and appropriate safety measures are in place.

You must not store or ask us to transport any live animals, plants, perishable food, or any item that may attract vermin or pests. You must also not store cash, jewellery, precious metals, stones, antiques, watches, deeds, securities, or other high value documents or items unless they are disclosed to us in writing and we expressly agree to accept them.

Illegal items, counterfeit goods, stolen property, and items subject to seizure or forfeiture under the laws of any jurisdiction must not be stored or transported under any circumstances.

Payments and Charges

Our charges for Services will be as set out in the quotation or booking confirmation. Prices may be based on factors such as volume or weight of Goods, distance travelled, time taken, storage unit size, duration of storage, and any additional services requested. All charges are subject to any applicable taxes at the prevailing rate.

Unless otherwise agreed in writing, payment for removal or collection and delivery Services is due before the Service date. Payment for ongoing storage charges is due in advance for each billing period. We reserve the right to require a deposit or prepayment at the time of booking.

If you fail to make any payment on the due date, we may charge interest on the overdue amount at the statutory rate and may suspend Services or deny access to the Storage Facility until all outstanding sums are paid in full. We may also exercise a lien over the Goods, meaning we may retain possession of them until payment is received.

If charges remain unpaid after written notice, we may, after a reasonable period, sell or otherwise dispose of some or all of the Goods in accordance with applicable law. We will apply the proceeds of sale against the outstanding charges and any reasonable costs of sale or disposal, and will account to you for any balance. If the sale proceeds are insufficient to cover the outstanding amounts, you will remain liable for the shortfall.

Cancellations and Amendments

You may cancel or amend your booking by providing us with notice in accordance with this section. Cancellations or major changes made within a specified period before the scheduled Service date may incur charges, which will be stated in our quotation or booking confirmation or notified to you at the time of booking.

If you are a consumer, you may have statutory cancellation rights for certain bookings made at a distance or off premises. Where such rights apply, details will be provided to you separately. Your statutory rights, where applicable, will prevail over any inconsistent terms in this section.

If we need to cancel or significantly amend the Services for reasons within our reasonable control, we will notify you as soon as practicable and will, at your option, either reschedule the Services or provide a refund of any charges you have already paid for Services not yet performed. We are not liable for any consequential loss resulting from such cancellation or amendment, subject to the liability section below.

Access to Storage and Security

Where you have been allocated a storage unit or area, you are responsible for keeping any keys, access codes, or security information safe and confidential. You must not share access with any unauthorised person. You are responsible for the actions of anyone who gains access to your Goods with your consent or through your failure to keep access information secure.

We may access your storage unit or Goods in certain circumstances, including:

To comply with the law, a court order, or the instructions of any competent authority.

To prevent injury or damage to persons or property.

To carry out repairs, maintenance, or relocation of Goods where reasonably necessary for the efficient operation of the Storage Facility.

Where we reasonably suspect that you are in breach of these Terms and Conditions or are storing prohibited items.

We will act reasonably and, where practicable, give you prior notice before accessing your Goods, except in emergencies or where prohibited by law.

Liability and Insurance

We will exercise reasonable care and skill in providing the Services and in looking after the Goods. However, you acknowledge that the value of the Goods may not be known to us and that it is your responsibility to ensure that they are adequately insured at all times while in storage or in transit.

Unless expressly agreed otherwise in writing, our liability for loss of or damage to Goods, whether in transit or in storage, arising from our negligence or breach of contract, is limited to a maximum amount per claim or per consignment, as specified in our quotation or standard limits made available to you. We are not liable for any loss or damage that arises from circumstances outside our reasonable control, including but not limited to acts of God, adverse weather, war, terrorism, strikes, or interruption of utilities.

We are not liable for loss or damage arising from inherent defects or natural deterioration in the Goods, inadequate or improper packing by you, handling of Goods where you or your representatives assist against our advice, or the storage of prohibited or unsuitable items. We will not be liable for indirect or consequential losses, such as loss of profit, loss of business, or loss of opportunity, even if we have been advised of the possibility of such losses.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot legally be excluded or limited.

Customer Indemnity

You agree to indemnify and keep us indemnified against all claims, costs, damages, and expenses that we may incur as a result of your breach of these Terms and Conditions, your failure to comply with applicable laws, or your storage or transport of prohibited or hazardous items. This includes any liability arising from pollution, contamination, personal injury, property damage, or regulatory action linked to your Goods.

Waste Regulations and Disposal

You must not use the Storage Facility or any of our Services for the disposal of waste. All Goods stored or handed to us for transport must be items that you lawfully own or control and intend to store or move, not waste intended for disposal.

Where, with our prior agreement, we assist with the removal of unwanted items, you confirm that you are the owner or have authority from the owner to arrange for their removal and that they are not hazardous waste. You must provide accurate information about the nature of any items to be removed and whether they include electrical equipment, furniture, or materials subject to specific disposal regulations.

We will comply with applicable waste and environmental regulations when disposing of any items that we are legally required or authorised to remove, including abandoned Goods or items deemed unsafe. Any costs associated with lawful disposal, including recycling or special handling fees, may be charged to you and may be deducted from any sale proceeds of Goods disposed of under a lien, where applicable.

Termination of Storage

Either party may terminate ongoing storage Services by giving written notice in accordance with the notice period specified in the Agreement or, if none is specified, within a reasonable period. On termination, you must ensure that all charges are paid up to the date of vacating and that all Goods are removed from the Storage Facility.

If you fail to remove the Goods by the termination date or fail to pay any outstanding charges, we may continue to charge for storage on a daily or periodic basis until the Goods are removed or disposed of in accordance with these Terms and Conditions and applicable law.

Data Protection and Privacy

We will collect and process personal data about you as necessary for the performance of the Agreement, for billing and account management, for the safety and security of our operations, and for compliance with our legal obligations. We will handle personal data in accordance with applicable data protection laws in the United Kingdom.

We may share your information with our insurers, professional advisers, and trusted service providers where necessary for the provision of Services or as required by law. We will not sell your personal data to third parties.

Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our Services, you should notify us as soon as possible so that we can seek to resolve the issue. Certain types of claim may need to be made within specific time limits; details will be set out in your quotation or service documentation where applicable.

We will investigate complaints promptly and aim to resolve them in a fair and reasonable manner. If a dispute cannot be resolved directly, either party may consider mediation or other forms of alternative dispute resolution before resorting to court proceedings, without prejudice to either party’s right to take legal action.

Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, their subject matter, or formation, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation, provided that if you are a consumer resident in another part of the United Kingdom, you may also bring proceedings in your local courts as permitted by law.

General Provisions

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

No failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.

You may not assign or transfer your rights or obligations under the Agreement without our prior written consent. We may assign or subcontract our rights and obligations where necessary for the efficient provision of the Services, provided that this does not reduce the level of protection afforded to you under these Terms and Conditions.

These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between you and Storage Creekmouth in relation to the Services, and supersede any previous agreements, understandings, or representations, whether oral or written, relating to their subject matter.