Creekmouth Storage Service Terms and Conditions

These Creekmouth Storage terms and conditions set out the rules that apply when you reserve, use, or end a storage service with us. By making a booking, entering into a storage agreement, or placing goods into a unit or designated storage area, you agree to be bound by these conditions. They are written to be clear and practical, while protecting both you and the storage provider. If there is any conflict between your booking confirmation and these terms, these terms will apply unless we have clearly agreed otherwise in writing.

For the purposes of these conditions, references to “you” and “your” mean the customer, account holder, or any authorised person acting on your behalf. References to “we”, “us”, and “our” mean the storage provider operating the facility. The services covered include unit hire, access arrangements, related administration, and any additional services that may be offered from time to time. These storage service terms apply to business and personal customers unless a separate written contract states otherwise.

We may update these terms from time to time for legal, operational, or security reasons. The version in force when your booking is accepted will normally govern your use of the service, subject to any mandatory law. If an update is made, continued use of the storage facility after the change becomes effective will usually mean you accept the revised terms. Where a change is significant, we may give reasonable notice where practicable.

1. Booking process and acceptance

To reserve storage, you must provide accurate and complete information, including your name, address, contact details, identification where requested, and the type of items to be stored. A reservation request does not guarantee availability until we confirm acceptance. We may refuse or cancel a booking before move-in if we are unable to verify your details, if the requested use is unsuitable, or if accepting the booking would create a risk to health, safety, or lawful operation.

Once a booking is accepted, you will receive confirmation of the storage unit or space, start date, initial charges, any deposit, and the access method if applicable. The agreement begins on the start date shown in the confirmation or on the date you first place goods into storage, whichever happens first. It is your responsibility to review the confirmation carefully and notify us promptly of any errors. A booking for Creekmouth Storage does not become final until it is accepted by us.

You must ensure that any person collecting keys, entry codes, or access passes on your behalf is authorised to do so. We may require proof of identity before issuing access or allowing entry. Access rights may be limited to the named customer and any approved alternative contact. We are entitled to rely on instructions that reasonably appear to come from an authorised person. If you lose access credentials, you must notify us without delay so that security measures can be taken.

2. Use of the storage premises

You agree to use the premises responsibly and only for lawful storage of items that are permitted under these terms. You must keep your unit locked where applicable, maintain the cleanliness of your area, and leave common areas clear. You must not carry out repairs, manufacturing, break-up of items, or any activity that creates dust, fumes, noise, leakage, or nuisance. The storage space must not be used as a place of residence, business headquarters, or meeting place unless expressly permitted in writing.

We may enter a unit or inspect goods where reasonably necessary for safety, maintenance, compliance, enforcement of these terms, or where we reasonably believe there is an emergency, risk, or prohibited item. We will act proportionately and, where practicable, provide notice. You agree not to obstruct access, tamper with security systems, or place excessive weight or hazardous loads that could damage the building or other customers' property. Any breach may result in immediate restriction of access or termination of the agreement.

Items stored should be packed and labelled appropriately for the type of storage chosen. You remain responsible for ensuring that your goods are suitable for the environment, including temperature, ventilation, and duration of storage. We do not check the contents of sealed containers, and you accept responsibility for deterioration caused by packaging that is insufficient for the items stored. The phrase self storage service means the customer controls what is stored and how goods are packed, subject to these conditions.

3. Payments, fees, and deposits

You must pay all charges in advance on the dates stated in your agreement or invoice. Fees may include rent, deposits, administration fees, lock charges, late payment fees, cleaning charges, disposal charges, and any agreed additional services. Payments must be made by the methods we approve from time to time. If a payment is returned, reversed, or rejected, you remain liable for the amount due plus any reasonable bank or administrative costs incurred as a result.

If you do not pay on time, we may apply late fees, suspend access, require immediate settlement, or take steps to recover the debt. Interest may be charged on overdue sums to the extent permitted by law and at the rate stated in the agreement or, if none is stated, a reasonable commercial rate. We may also set off any money you owe us against any sums we owe you, including deposits, subject to applicable law and any required accounting.

Deposits, where taken, are security for obligations under the agreement and may be used to cover arrears, cleaning, damage, disposal, missing equipment, or other sums properly due. Any remaining balance will be returned within a reasonable time after the agreement ends and the unit has been vacated, subject to any outstanding charges. The use of a deposit does not limit our right to recover further losses. For clarity, storage agreement payments remain due even if you do not use the unit for the full period booked.

4. Cancellations, termination, and move-out

You may cancel a booking before the start date if you notify us within the period stated in your confirmation or, if none is stated, within a reasonable time before commencement. If the service has already started, charges may still apply up to the end of the notice period or billing cycle. Any non-refundable fees, including administration charges or special reservation fees, will not be returned unless required by law or expressly agreed in writing.

We may terminate or suspend the agreement immediately if you breach these terms, fail to pay, provide false information, store prohibited goods, create a safety risk, or use the premises unlawfully. We may also end the arrangement on reasonable notice for operational reasons, including closure, refurbishment, or repurposing of the space. Where termination is not immediate, you must remove all goods, return keys or access devices, and leave the unit clean and empty by the end date. Any items left behind may be treated in accordance with our statutory rights.

When you vacate, you must remove all property, sweep the unit, and ensure no waste or debris remains. You are responsible for checking that nothing has been left behind, including items in lofts, behind doors, or in containers. We may charge for cleaning, disposal, or repair if the unit is not returned in acceptable condition. The term Creekmouth storage service includes the move-out process and the obligation to leave the space ready for reallocation.

5. Liability, insurance, and risk

Goods are stored at your own risk unless we have expressly agreed otherwise in writing. You should arrange suitable insurance covering the full replacement value of your items and any risks that matter to you, including theft, fire, flood, damp, accidental damage, and transit if applicable. We may ask you to confirm that insurance is in place. Any cover we offer, if available, will be subject to separate policy terms and does not alter these conditions unless expressly stated.

We do not exclude liability where doing so would be unlawful. Nothing in these terms limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under law. Subject to that, we are not responsible for indirect or consequential loss, loss of profit, loss of business, or loss of data. Our total liability for any proven loss or damage arising from our breach will be limited to the amount paid by you for the relevant storage period, except where the law requires otherwise.

You are responsible for packing goods appropriately and for keeping copies of important data and documents elsewhere. We are not liable for deterioration caused by ordinary wear, atmospheric conditions, humidity, pests, mould, infestation, or the nature of the goods themselves, unless directly caused by our negligence. We are also not responsible for damage arising from prohibited items or from your failure to comply with these terms. Any claim must be supported by reasonable evidence of ownership, value, and loss.

If you cause damage to the premises, equipment, or another customer's property, you must reimburse us for the reasonable cost of repair, replacement, cleaning, or reinstatement. This includes damage caused by you, your family, employees, agents, contractors, or any person you allow onto the premises. We may use photographs, records, access logs, and invoices to assess the loss. You should notify us promptly if you discover any incident that may give rise to a claim.

6. Prohibited goods and waste regulations

You must not store items that are illegal, dangerous, flammable, explosive, toxic, corrosive, radioactive, or likely to cause injury, contamination, or nuisance. This includes, without limitation, firearms, drugs, stolen goods, perishable food, live animals, plants requiring care, waste oil, gas cylinders, and any item that is subject to licensing or special legal controls unless we have explicitly agreed in writing and all legal requirements are met. We may refuse any item that in our judgment is unsuitable for safe storage.

You must comply with all applicable waste laws and environmental rules. The storage unit must not be used to dump rubbish, builders' waste, electrical waste, tyres, liquids, or other unwanted material. If you wish to dispose of any item, you are responsible for using lawful disposal routes. If waste is left in the unit or common areas, or if we reasonably believe the goods are abandoned, contaminated, or unsafe, we may remove and dispose of them and recover the full cost from you. Any such removal may include specialist handling where necessary.

7. Access, security, and operational rules

Access may be limited to stated opening hours, security procedures, and any temporary restrictions required for safety or maintenance. You must follow all site rules, speed limits, loading restrictions, and parking instructions where provided. We may withdraw or alter access where necessary for repairs, emergencies, security concerns, or compliance with the law. You are responsible for keeping your access information confidential and for ensuring that doors, locks, and gates are properly secured after use.

We may record access and use CCTV, alarms, or other security systems to protect the premises, your property, and our staff. Any monitoring will be carried out in accordance with applicable data protection law and our lawful interests. You should not tamper with any device, camera, sensor, or security seal. Where we supply a lock or other item, it remains our property until paid for in full or otherwise agreed. You must report any suspected unauthorised entry as soon as reasonably possible.

Any failure by us to enforce a right or insist on strict performance of a condition does not mean that the right is waived. If a part of these terms is found invalid or unenforceable, the remaining parts will continue in force. Headings are for convenience only and do not affect interpretation. The expression Creekmouth Storage conditions is intended to cover all booking, use, and exit obligations relating to the service.

8. Governing law and disputes

These terms and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory consumer law gives you the right to bring proceedings elsewhere. If you are a consumer, you may also have statutory rights that cannot be excluded or limited by contract. Nothing in these terms affects those rights.

Before starting formal proceedings, the parties should try to resolve any dispute promptly and in good faith. You should notify us of the issue and provide enough information for it to be reviewed. We may request supporting documents, photographs, dates, and a description of the circumstances. Prompt communication can often resolve misunderstandings relating to billing, access, damage, or the handling of goods. However, neither party is prevented from seeking urgent court relief where necessary.

If any dispute concerns unpaid charges, enforcement, abandoned goods, or the condition of a vacated unit, we may rely on our records, inspection notes, and payment history. These records may be used to establish the facts unless the contrary is shown. By using the service, you confirm that you have read, understood, and accepted these storage hire terms and that you will comply with them in full for as long as the agreement continues.